How To Report An Online Casino Activity

Q: How To Report An Online Casino Activity

If you suspect fraud, illegal activity, or have a dispute, you can report the casino to licensing authorities and ADR providers. We explain how.

✓ Short answer

To report online casino activity, file a complaint with the licensing authority (MGA, UKGC, Curacao) for license breaches, or contact the ADR provider (IBAS, eCOGRA) for payment disputes. For suspected fraud, report to local gambling commissions or consumer protection agencies.

📝 Where to report online casino issues

Issue type	Who to report to	Contact method	What they handle
Non-payment / dispute	ADR provider (IBAS, eCOGRA, The Pogg)	Online complaint form	Individual player disputes, payment recovery
License breach	Malta Gaming Authority (MGA)	mga.org.mt → Complaints	Casino operating without proper license, serious violations
License breach (UK)	UK Gambling Commission (UKGC)	gamblingcommission.gov.uk → Report an issue	UK-licensed casino violations, responsible gambling failures
Suspected fraud / scam	Curacao eGaming	curacao-egaming.com → Contact	Fake licenses, scam operations, fraud
Underage gambling	Local gambling commission / police	Varies by country	Minors accessing casino, age verification failures
Money laundering	Financial Intelligence Unit (FIU) / local police	Varies by country	Suspicious financial activity, criminal proceeds

💡 How to report — step by step

Step 1: Identify the casino's license: Scroll to footer, find license number and regulator (MGA, UKGC, Curacao).
Step 2: Gather evidence: Screenshots, transaction records, communication logs, bonus terms, license information.
Step 3: For payment disputes: Contact ADR provider listed in casino terms (IBAS, eCOGRA). Submit evidence and await decision.
Step 4: For license breaches: File complaint directly with licensing authority (MGA, UKGC). Include license number and detailed evidence.
Step 5: For suspected fraud: Report to Curacao eGaming or local consumer protection agency. Include casino URL, license claims, and evidence of fraudulent activity.
Step 6: For illegal activity (underage, money laundering): Report to local police or gambling commission in your jurisdiction.

🏆 ADR contact details:

IBAS (UK): ibas-uk.com — Most common for UKGC-licensed casinos
eCOGRA: ecogra.org — International dispute resolution
The Pogg: thepogg.com — Alternative dispute resolution
MGA (Malta): mga.org.mt → File license breach complaints
UKGC: gamblingcommission.gov.uk → License breaches only, not individual disputes

🏆 Important note:

Regulators do not handle individual compensation claims — they only investigate license breaches. For refunds or compensation, always use the ADR process first. If the casino has no ADR provider or is unlicensed, chargeback via your bank may be the only option.

How to report an online casino activity?

✓ Short answer

📝 Where to report online casino issues

💡 How to report — step by step

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