How Do I Report An Online Casino

Q: How Do I Report An Online Casino

If you have a dispute with an online casino, you have recourse. We explain how to report issues to regulators, ADR services, and where to seek help.

✓ Short answer

To report an online casino, first contact their customer support and get a reference number. If unresolved, escalate to their ADR provider (IBAS, eCOGRA) listed in terms, then file a complaint with the licensing authority (MGA, UKGC). For fraud or criminal activity, report to your local consumer protection agency or police.

📝 Where to report an online casino

\n \n \n \n \n

Reporting channel	When to use	Contact information	Response time
Casino customer support	First step for any issue — document everything	Live chat, email — find in casino footer	24-72 hours
ADR provider (IBAS, eCOGRA)	When casino won't resolve after 8 weeks	ibas-uk.com, ecogra.org — check casino terms	4-8 weeks
MGA (Malta Gaming Authority)	For MGA-licensed casinos only — license breaches	mga.org.mt — online complaint form	2-12 weeks<\/td> \n
UKGC (UK Gambling Commission)<\/td>\n	For UKGC-licensed casinos only — license breaches<\/td>\n	gamblingcommission.gov.uk — online form<\/td>\n	2-12 weeks<\/td>\n \n
Curacao eGaming<\/td>\n	For Curacao-licensed casinos — limited effectiveness<\/td>\n	curacao-egaming.com — complaint form<\/td>\n	4-12 weeks<\/td>\n \n
Complaint forums (AskGamblers, CasinoMeister)<\/td>\n	Public visibility — casinos often respond quickly<\/td>\n	askgamblers.com, casinomeister.com<\/td>\n	1-7 days<\/td>\n \n
Chargeback (bank/card issuer)<\/td>\n	When casino refuses to return your deposits<\/td>\n	Contact your bank or credit card company<\/td>\n	30-60 days<\/td>\n \n
Local police / consumer protection<\/td>\n	For criminal activity, identity theft, or fraud<\/td>\n	Local authorities — vary by country<\/td>\n	Varies<\/td>\n \n

💡 Evidence to gather before reporting

Screenshots: Account balance, withdrawal requests, game history, bonus terms, error messages.
Transaction records: Deposit confirmations, withdrawal attempts, bank or e-wallet statements.
Communication logs: Email threads, live chat transcripts (copy and save immediately after chat).
Bonus terms: Save the wagering requirements and game contribution rules at time of claim.
License information: Casino's license number and regulator from website footer.
ADR details: Which dispute resolution provider is listed in terms and conditions.
Timeline: Record dates of all deposits, withdrawal requests, and communications.

🏆 Step-by-step reporting process:

Step 1: Contact casino support — get reference number, document everything.
Step 2: Escalate to complaints department — formal complaint, 8 weeks to respond.
Step 3: Contact ADR provider — find in casino terms (IBAS, eCOGRA). Submit complaint with evidence.
Step 4: File with licensing authority — MGA or UKGC for license breaches.
Step 5: Post on complaint forums — AskGamblers, CasinoMeister — public pressure often works.
Step 6: Chargeback via bank — if within 120 days of deposit.
Step 7: Legal action — last resort for large amounts.

🏆 Important note:

The Malta Gaming Authority (MGA) and UK Gambling Commission (UKGC) do not resolve individual financial disputes — they only investigate license breaches. For refunds or compensation, use the ADR process. However, reporting license breaches (e.g., unfair terms, non-payment) can result in fines or license revocation, which pressures casinos to resolve your issue.

How do I report an online casino?

✓ Short answer

📝 Where to report an online casino

💡 Evidence to gather before reporting

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